Help & FAQs
Donations, receipts, programme goals and volunteering.
How do I donate?
Open Donate, use the Club’s displayed payment instructions and submit the payment details. Submission alone does not mean the payment is approved.
When will my donation appear in the accounts?
It appears after an authorised reviewer approves the payment. Pending, rejected or correction-needed donations are not included in public donation totals.
How can I download my receipt?
Open Download Receipt and enter both your name and mobile number as recorded with the Club. Only approved donations have final receipts. Contact the Club if your mobile number was not recorded.
What if my details are incorrect?
Ask the Club admin to review and correct the record. After a receipt is replaced, download the latest version. The old QR can show that the earlier version is no longer current.
How is a programme’s fundraising progress calculated?
Only approved donations linked to that specific programme count toward its goal. General donations are not automatically assigned to a programme. The goal is a fundraising target, not the remaining bank balance.
Will my phone number or name be public?
Phone numbers and payment screenshots are not published. A donor’s name appears in public accounts only when name-publication permission was given; otherwise Anonymous donor is shown.
Can I help without donating money?
Yes. Use the Volunteer form to tell the Club how and when you can help. Your details are shared privately with the main admin. A request does not guarantee a volunteer assignment.